Terms and Conditions
Warranty card available in your product is valid for 1 year to claim the warranty bring this card along, We can also ask customer to bring buying invoice along with the product in case of lost warranty card we will consider it void warranty
Following reason will not be claimed in warranty claim
- Water damage
- Physical damage
- Overcharging or circuit burning due to high voltage
- Product is repaired from other than Audionic customer care centers
- In case of safety seal is removed from the product
We will try our best to deliver back your product on the given date but in case of any uncertain situation this time may increase. Batteries in Battery operated products are not included in warranty. Accessories like Mic, Remote, cable adapters are not included in warranty. Company reserve the right to offer you alternate product with differential amount in case of unavailability of the product.
To check E-Warranty of your product kindly visit the link given below.
At Audionic, we strive to ensure every product reaches you in perfect condition. However, in the rare case you receive a damaged product, wrong item, missing item, incorrect color, or an empty package, the following policy applies
A package opening video is MANDATORY for all claims,
Important Guidelines:
The video must clearly show the unopened package being opened for the first time.
The video should be continuous (no cuts or pauses).
The product issue must be clearly visible in the video (e.g., damage, wrong product, missing item).
The claim must be submitted within 24 hours of receiving the package.
Claims without a valid package opening video will NOT be accepted under any circumstances.
This policy helps us ensure transparency and protects both our valued customers and our brand.
For any assistance, please contact our support team via 021 – 37139993 or you may fill out our complaint form https://dev-api.myalice.ai/audionic/issue-form. Our team will contact you with in 24-48 hours.
