FAQ's

Please email us your query at customersupport@audionic.co or call us at 021-37133273.

The payment options available are as follows:

• Cash on Delivery
• Credit/Debit Card Payment
• Wallets – UPaisa, Easy Paisa, JazzCash

You have the option to cancel your order before it is dispatched from our warehouse by contacting our customer support. Please email us your query at customersupport@audionic.co or call us at 021-37133273

Before the order is dispatched:

Cancel the order by contacting our customer care team to change the delivery address.

By Email: customersupport@audionic.co
By Phone: 021-37133273

Once the order is cancelled you may simply place another order with the correct delivery address.

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, cancel the order by contacting us through phone and/or email and place the order again with the desired product colour.

*Product Colour cannot be changed once the product has been dispatched from our warehouse.

Please email us your query at customersupport@audionic.co or call us at 021-37133273

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

Please email us your query at customersupport@audionic.co or call us at 021-37133273

Please email us your query at customersupport@audionic.co or call us at 021-37133273

You may register your complain by filling out our complain form, just click here.

Simply reset your device.

Keep the Air asidebuds and plug in your charging case for 15 minutes. Now put the Airbuds back in the charging case.

The charging case is ergonomically designed to be portable and lightweight. You can carry your in-ear earbuds around while they’re being charged in the case.

Simply press and hold the touch-sensor button to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Yes, Airbuds are fully compatible with iPhones and Android devices.

Simply reset your Wireless Headphones.

Simply reset your Wireless Headphones.

Yes, all Audionic Wireless Headphones can be charged with a mobile charger.

Press and hold to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Yes, all Mobile speakers have multiple connectivity modes, including Bluetooth and AUX.

Yes, all Mobile speakers can be charged with a mobile charger.

Yes, all mobile speakers can be used simultaneously while charging.

Single press on the multi-function button to easily accept and reject calls. Audionic Wired Earphones are designed for clarity and comfort during meetings and important calls.

Yes, Audionic Wired Earphones earphones have a dedicated mic perfect for calls and recording.

Press and hold to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Yes, all Audionic Wired Earphones come with full support for Android and iOS devices. For devices that don’t have a headphone jack, a dongle is required.

Simply reset your watch and try again.

• The operational distance for the Bluetooth is 8-10m. It is ideal that phone and watch is in direct contact with each other.
• If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
• Make sure the app is running in background always.

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

• Make sure call alert and SMS alert are enabled from the app. Sync the watch after enabling these features.
• Make sure the app is running in background.
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.

All Dany and Audionic smartwatches come with Water & Sweat Resistance technology that varies from model to model.