FAQ's

Got Questions Audionic?

Feel free to poke around these help topics to find just what you're looking for. For additional help, connect with us at support@audionic.co

Payment

Payment for the order has been deducted from my account, but no order details have been received?

What payment options do you have?

Order Related

How can I cancel my order?

I want to change my delivery address?

I want to change my product color?

I have lost my invoice copy, what should I do?

Shipping & Exchanges

When can I expect the delivery of my product?

Warranty

My product has not been picked up for replacement yet?

I have not received my product after replacement yet?

I want to register a complaint regarding a product?

Airbuds

What to do if one of the Airbuds stop working?

What to do if the Airdbuds are not charging?

What is the use of the charging case?

How can I connect with Google and Siri?

Are Airbuds compatible with iPhones and Android phones?

Wireless Headphones

What to do when one side stops working?

What to do if I’m not able to pair it with my phone/laptop/tablet?

Can I charge my headphones with a mobile charger?

How can I enable Google and Siri?

Mobile Speakers

Can we connect it via AUX?

Can I charge my speakers with a mobile charger?

Can we use it while putting the speakers on charge?

Wired Earphones

Can we accept calls? Are they good for calls, meetings, and work from home?

Do they have a dedicated microphone?

How can I enable Google and Siri?

Do they support iOS and Android?

Smartwatches

What to do if I am unable to connect my watch with the phone?

Why is my Bluetooth disconnecting?

Why does the watch show the step count even when I am not walking?

Why am I not getting call or message notifications on my watch?

Do they have water resistance? Is it good for long-term outdoor use?