Refund Policy
If you have any issues with your product? Want to know how to return your product? Please read below to know the return process
In case you received a faulty product or you received an incomplete or damaged in-transit shipment simply report your issue via our complaint Form within 1 working day of product receiving so our support team can contact you to guide you accordingly.
Note: Change of mind complaint will not be entertained
1. Fill (Complaint Form) to register a complaint.
2. Pack your parcel secure in the actual undamaged package as was originally delivered to you.
3. Our representative will contact you for more information about your mentioned issue.
4. For any more queries please email us at support@danytech.com
CONDITIONS FOR RETURN
1. If you are asked to submit product in Dany/Audionic Care Center, please insure before returning a product the original tag, user manual, Warranty Card, Invoice and shipping label must be included with the product
2. If the product is returned from the customer is in poor condition, Dany Technologies reserve the right to reject the return.
Note: If your product is not eligible for return, we suggest you to claim warranty (if applicable).
Note: If the same item is not available/out of stock, select another product of your choice amounted same or in case of higher, difference amount has to be paid.
HYDERABAD, SAHIWAL, SUKKUR, RAWALPINDI, MULTAN, RAHIM YAR KHAN, SARGODHA, LAHORE, PESHAWAR, GUJRANWALA, GUJRAT, QUETTA, SIALKOT & FAISALABAD.
Procedure to launch complaint in case of unavailability of Customer Care Center in your city:
| ISSUE | SLA | PROCEDURE |
| DAMAGED PRODUCTS | 8 – 10 working days. |
1. After registering complain via complaint form, wait for our customer support assistance.
2. Ticket number will be shared with you via email. |
| INCORRECT PRODUCT | 10 – 12 working days | |
| FAULTY PRODUCTS | 4 – 5 working days |
1. After registering complain via complaint form, wait for our customer support assistance. 2. If product is not covered in warranty and also if the return window of your product has expired, do as instructed by our complaint support representative. |
| MISSING PRODUCTS | 4 – 5 working days |
1. Report an incomplete shipment via complaint form within 3 working days of delivery. 2. Ticket number will be shared with you. 3. Please wait for our customer support assistance. |
At Audionic, we strive to ensure every product reaches you in perfect condition. However, in the rare case you receive a damaged product, wrong item, missing item, incorrect color, or an empty package, the following policy applies
A package opening video is MANDATORY for all claims,
Important Guidelines:
The video must clearly show the unopened package being opened for the first time.
The video should be continuous (no cuts or pauses).
The product issue must be clearly visible in the video (e.g., damage, wrong product, missing item).
The claim must be submitted within 24 hours of receiving the package.
Claims without a valid package opening video will NOT be accepted under any circumstances.
This policy helps us ensure transparency and protects both our valued customers and our brand.
For any assistance, please contact our support team via 021 – 37139993 or you may fill out our complaint form https://dev-api.myalice.ai/audionic/issue-form. Our team will contact you with in 24-48 hours.
