At Audionic, we strive to ensure every product reaches you in perfect condition. However, in the rare case you receive a damaged product, wrong item, missing item, incorrect color, or an empty package, the following policy applies

A package opening video is MANDATORY for all claims,

 

Important Guidelines:

The video must clearly show the unopened package being opened for the first time.

The video should be continuous (no cuts or pauses).

The product issue must be clearly visible in the video (e.g., damage, wrong product, missing item).

The claim must be submitted within 24 hours of receiving the package.

Claims without a valid package opening video will NOT be accepted under any circumstances.

This policy helps us ensure transparency and protects both our valued customers and our brand.

For any assistance, please contact our support team via 021 – 37139993 or you may fill out our complaint form https://dev-api.myalice.ai/audionic/issue-form. Our team will contact you with in 24-48 hours.